Function
As a Customer Support Representative, you are responsible for the operational management of a portfolio of customer accounts, consisting of a mix of Airliners, governments and 3rd party traders or shops. Within the Hoofddorp Material Services customer support team the biggest goal is to deliver customer spares orders on time for the right price. Together with your colleagues, you will take care of the order process for the product line Spares in distribution and trading. Within this setting, you will function as a connector to tie all ends together, representing the customer within the organization and the other way around.
You report to the Customer Support Manager within the Material Services business line. Within this role you will maintain a direct communication line to our customer and sales organization and closely interact with the Supply Chain Department and Program Manager.
Requirements
•We are looking for an enthusiastic Customer Support colleague, who has HBO professional- and intellectual level within the aerospace industry or logistics;
•You are customer- and service orientated, have a commercial drive and a problem-solving mentality;
•You master the Dutch and English language fluently (both spoken and written);
•You are commercially savvy and understand customer needs and requirements;
•You have a flexible attitude and can perform under pressure in stressful situations;
•You can work well both independently and, in a team;
•Change energizes you and you are creative;
•You have good analytical skills, in addition to a practical solution orientation;
•Valued competences: accountability, cooperation, adaptability, flexible behavior, workmanship, customer orientation, initiative, focus on quality, commercial power.
Offer
•A space within a team of talented specialists who are eager to share their knowledge and experience, but also want to learn from you;
•Room for professional and personal growth and a lot of autonomy;
•Career opportunities;
•The CLA (CAO) Meta-elektro applies. This consists out of the following:
•A competitive salary;
•When working fulltime (40 hours), you have twenty-seven holiday days and 13 ADV leave days per year.
Application
Ina Marin [email protected]
